1. Return Policy Overview
Our return policy is specifically designed for IoT and electronic products. Returns are only accepted in cases where the product has a manufacturing defect or if there is a verified problem from our end. We do not accept returns or exchanges for any other reasons.
2. Warranty Coverage
All our products come with a standard warranty that covers:
- Manufacturing Defects: Issues arising from the manufacturing process
- Component Failures: Malfunctioning of original product components
- Software Issues: Problems with our proprietary software or firmware
3. Non-Covered Scenarios
The following situations are not covered under our return policy:
- Physical damage caused by the user
- Unauthorized modifications to the product
- Normal wear and tear
- Damage from improper installation
- Issues arising from incompatible third-party devices or software
- Water damage or exposure to extreme conditions
4. Defect Verification Process
If you believe your product has a manufacturing defect:
- Contact our technical support team immediately
- Provide detailed description of the issue with photos/videos
- Our team will verify if the issue is caused by a manufacturing defect
- Wait for confirmation before sending the product back
5. Return Process
For confirmed manufacturing defects:
- Obtain a Return Authorization (RA) number from our support team
- Package the product securely in its original packaging if possible
- Include all original accessories and documentation
- Ship to the address provided by our support team
6. Resolution Options
For verified manufacturing defects, we will:
- Repair: Fix the defective component or issue
- Replace: Provide a new unit if repair isn't possible
- Refund: Issue a refund in exceptional cases where neither repair nor replacement is viable
7. Shipping for Returns
For verified manufacturing defects:
- We will cover the cost of return shipping
- We will provide shipping labels or reimburse shipping costs
- Customer is responsible for proper packaging
8. Contact Information
For technical support and return requests:
- Email: support@stufin.in
- Phone: +91 7780488458
- Website: https://stufin.in
9. Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our products constitutes acceptance of any modifications to this policy.
